With the belief that good information can assist in making the best health care decisions for you and your family, Kent Hospital publicly reports measurements on the quality of care we provide to our patients.
Your feedback is very important to us. If you would like to share your story, let us know what we've done well or what we can improve, or if you need assistance in any way, please contact Kent's Patient Feedback Coordinator at (401) 737-7010, ext. 31464. Your call will be returned within one business day.
Commitment to Quality and Safety
We report on indicators used by the U.S. Department of Health and Human Services to judge quality care. The data on this site is reported to the Department of Health and Human Services and is updated on a quarterly basis. For more information, please visit the Hospital Compare website. These reports give information about how Kent Hospital compares to other hospitals, both in Rhode Island and nationally, in key areas of patient care.
Improving Communication with our Patients
Kent Hospital is committed to clear and effective communication with our patients and their families. We understand that a visit to a health care facility can be stressful and confusing, and the normal anxiety associated with those visits can interfere with a person's ability to absorb what often feels like an overwhelming amount of information provided in a very short period of time. At the same time, it's very important that our patients and their families clearly understand their medical condition and the plan for their care both during and after their hospital visit so adverse events such as medication mix-ups and unplanned readmission to the hospital can be avoided. To improve the effectiveness of our communication with our patients and their families, Kent has recently embarked on an ambitious training program for our staff known as "teach back", which will help us determine if we have communicated important information in a way our patients can clearly understand. To assess the effectiveness of this training program, we are tracking our progress on two key questions concerning communication using our patient satisfaction surveys administered by Press Ganey.